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Terms & Conditions

Last Updated: 2026

Welcome to Seven Connection. These Terms & Conditions govern your use of our website and your purchase of products or services from Seven Connection.

By accessing our website, placing an order, purchasing a product, or using our services, you agree to these Terms & Conditions.

1. About Seven Connection

Seven Connection is an ecommerce technology store offering products including laptops, desktop computers, gaming PCs, smartphones, monitors, printers, computer accessories, gaming accessories, and related technology products and services.

For customer support, please contact us through the contact details displayed on our website.

2. Eligibility to Purchase

By placing an order on our website, you confirm that:

  • The information provided by you is accurate and complete.

  • You are legally capable of entering into a purchase transaction.

  • You are purchasing products for lawful purposes.

  • You will provide a valid delivery address and contact number.

We reserve the right to refuse or cancel an order where we reasonably suspect fraud, misuse, inaccurate information, unauthorized payment, or unlawful activity.

3. Products and Product Information

We make reasonable efforts to display accurate product descriptions, specifications, images, availability, and prices.

Product colours and appearance may vary slightly due to photography, lighting, screen settings, manufacturer revisions, or packaging changes.

Customers should review product specifications carefully before ordering.

Where a product is sold as used, open-box, refurbished, imported, activated, or otherwise not brand-new, its condition will be disclosed on the relevant product page or communicated to the customer before purchase.

Manufacturer specifications may change without prior notice.

4. Pricing

All prices displayed on our website are stated in Pakistani Rupees (PKR) unless otherwise indicated.

Prices may change without prior notice. The price applicable to an order will normally be the price displayed at the time the order is placed.

We reserve the right to cancel an order where a product has been listed at an obviously incorrect price due to a technical, typographical, system, supplier, or human error.

Applicable delivery or courier charges will be communicated or displayed to the customer where possible.

5. Order Confirmation

Submitting an order does not automatically mean that the order has been accepted.

Seven Connection may contact you by telephone, WhatsApp, SMS, or email to verify and confirm your order.

Order verification may be required particularly for:

  • High-value purchases;

  • Cash on Delivery orders;

  • Orders requiring advance payment;

  • Orders involving limited-stock products; or

  • Orders requiring additional customer verification.

An order may be cancelled if verification or the required advance payment cannot be completed.

6. Cash on Delivery and Advance Payment

Cash on Delivery (“COD”) may be offered for eligible orders, products, and delivery locations.

For COD orders with an order value exceeding PKR 5,000, the customer is required to pay an advance amount equal to 25% of the total order value at the time of order confirmation.

The remaining balance will be payable at the time of delivery unless otherwise agreed.

The 25% advance payment is used to confirm the customer’s order and authorize Seven Connection to prepare and dispatch the goods.

Cancellation and Advance Refund

If the customer cancels an eligible order, the 25% advance payment will be refundable, subject to deduction of any applicable delivery, courier, shipping, return-shipping, or other logistics charges already incurred by Seven Connection in connection with that order.

If an order is cancelled before dispatch and Seven Connection has not incurred any delivery or courier charges, the refundable advance will normally be returned in full.

If an order is cancelled after dispatch, or the customer refuses to accept a confirmed COD shipment, any courier or delivery charges incurred for sending and/or returning the parcel may be deducted from the advance payment before the remaining amount is refunded.

Where courier or delivery charges exceed the advance payment, Seven Connection reserves the right, where legally permissible, to request payment of the outstanding delivery-related charges.

The advance payment will not be treated as a cancellation penalty. Only legitimate charges incurred in processing, shipping, or returning the cancelled order may be deducted, subject to applicable law.

7. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we may:

  • Offer an alternative product;

  • Offer to wait for restocking;

  • Modify the order with your consent; or

  • Cancel the affected product and refund any amount already paid for it.

We will not substitute a materially different product without the customer’s consent.

If Seven Connection cancels an order because the product is unavailable, the customer will receive a refund of the amount paid and will not be responsible for delivery charges that were not actually incurred.

8. Payment

Available payment methods may include:

  • Cash on Delivery;

  • Bank transfer;

  • Digital payment;

  • Debit or credit card where available; or

  • Other approved payment methods.

Seven Connection may require partial or full advance payment for:

  • COD orders above PKR 5,000;

  • High-value products;

  • Special-order products;

  • Customized products;

  • Products specifically sourced for a customer; or

  • Other orders where advance payment is reasonably required.

Customers are responsible for providing accurate payment information.

9. Cash on Delivery Requirements

Where Cash on Delivery is available:

  • The customer must provide a valid telephone number and delivery address.

  • Order verification may be required before dispatch.

  • COD may not be available for every product or location.

  • COD orders exceeding PKR 5,000 require a 25% advance payment at confirmation.

  • The remaining balance is payable upon delivery unless otherwise agreed.

  • Seven Connection may contact the customer before dispatch to reconfirm the order.

Repeated refusal to accept confirmed COD orders may result in restriction or suspension of COD service for future orders.

10. Delivery

We aim to dispatch and deliver orders within the estimated timeframe communicated to the customer.

Delivery times are estimates and may be affected by:

  • Courier delays;

  • Public holidays;

  • Weather conditions;

  • Remote delivery locations;

  • Security conditions;

  • Stock transfers;

  • Supplier delays; or

  • Events outside our reasonable control.

Customers must provide complete and accurate delivery details.

Seven Connection will not be responsible for delays caused by incorrect or incomplete information supplied by the customer.

11. Receiving Your Parcel

Customers should inspect the external condition of the parcel at the time of delivery whenever reasonably possible.

If the parcel appears severely damaged, opened, tampered with, or materially different from the expected shipment, the customer should notify Seven Connection as soon as possible.

For damaged, incorrect, or missing products, please follow our Return & Refund Policy.

We may request photographs, videos, packaging, serial numbers, courier labels, or other reasonable evidence to investigate a claim.

12. Order Cancellation

Customers should contact Seven Connection as soon as possible if they wish to cancel an order.

Cancellation Before Dispatch

Orders may normally be cancelled before dispatch.

If a COD order above PKR 5,000 has already been confirmed through a 25% advance payment, that advance will be refunded after deduction of any delivery, courier, or other logistics charges already incurred by Seven Connection, if applicable.

Where no delivery or logistics expense has been incurred, the advance will normally be refunded in full.

Cancellation After Dispatch

Once an order has been dispatched, the customer may still contact Seven Connection to request cancellation, but delivery-related charges will apply.

If the customer cancels, rejects, refuses, or fails to accept a confirmed order after dispatch, the customer will be responsible for reasonable delivery and return-delivery charges incurred in connection with the shipment.

For orders where an advance has been paid, these charges may be deducted from the advance before the remaining balance is refunded.

Cancellation by Seven Connection

Seven Connection may cancel an order due to:

  • Product unavailability;

  • Pricing or listing errors;

  • Payment failure;

  • Failed customer verification;

  • Suspected fraud;

  • Delivery limitations; or

  • Other legitimate operational reasons.

Where Seven Connection cancels the order for reasons not caused by the customer, the customer will receive a refund of payments made, subject to applicable law.

Special-order, customized, imported-on-request, or specifically sourced products may be subject to additional cancellation conditions communicated before confirmation.

13. Returns, Replacements and Refunds

Returns, replacements and refunds are governed by our Return & Refund Policy, which forms part of these Terms & Conditions.

Nothing in these Terms & Conditions is intended to restrict any mandatory consumer rights available under applicable Pakistani law.

14. Warranty

Products may carry:

  • Manufacturer warranty;

  • Distributor warranty;

  • Seller warranty; or

  • No warranty,

depending on the particular product.

The applicable warranty, where available, will be stated on the product page, invoice, warranty card, packaging, or communicated at the time of sale.

Manufacturer or distributor warranty claims may be subject to the relevant manufacturer’s or distributor’s warranty terms.

Warranty generally does not cover damage resulting from physical damage, liquid damage, electrical surge, misuse, unauthorized repair, software problems, improper installation, normal wear and tear, or damage occurring after delivery.

These exclusions do not remove any rights that cannot lawfully be excluded under applicable consumer protection law.

15. Dead Pixels and Manufacturer Tolerances

For monitors, laptop displays, televisions, and other screen-based products, manufacturer warranty standards regarding dead pixels, bright pixels, backlight characteristics, or similar display tolerances may apply.

A characteristic considered acceptable under the manufacturer’s published specifications may not automatically constitute a product defect.

16. Batteries and Consumable Components

Battery performance depends on usage, charging habits, operating conditions, temperature, software configuration, and age.

Consumable components and batteries may be subject to different warranty periods from the main product.

17. Software and Digital Products

Software licences, activation keys, downloadable products, activated subscriptions, and other digital products may be non-returnable once delivered, disclosed, downloaded, or activated, except where the product is defective, invalid, incorrectly supplied, or a refund is otherwise required by applicable law.

Customers are responsible for checking compatibility before purchasing software.

18. Repair and Technical Services

Seven Connection may provide laptop repair, diagnostics, screen replacement, battery replacement, software installation, hardware upgrades, trade-in evaluation, and other technical services.

Service estimates may change if additional faults or parts requirements are discovered during inspection.

Where additional work or cost is required, we may seek customer approval before proceeding.

Customers are strongly encouraged to back up important data before submitting a device for repair or software-related services.

19. Trade-In Products

Any trade-in price provided before physical inspection is an estimate unless expressly stated otherwise.

Final trade-in value may depend on physical condition, functionality, battery health, specifications, accessories, repair history, serial-number verification, market value, and authenticity.

Customers must have lawful ownership and authority to sell or trade the device.

20. Intellectual Property

Unless otherwise stated, the website’s original content, branding, graphics, text, design elements, and other proprietary material belonging to Seven Connection may not be copied, reproduced, redistributed, or commercially exploited without permission.

Third-party trademarks and product branding remain the property of their respective owners.

21. Prohibited Website Use

You must not use our website to:

  • Commit fraud;

  • Attempt unauthorized access;

  • Introduce viruses or malicious code;

  • Interfere with website operation;

  • Submit false orders;

  • Impersonate another person; or

  • Engage in unlawful activity.

22. Limitation of Liability

Seven Connection will use reasonable care in supplying products and services.

To the maximum extent permitted by applicable law, Seven Connection will not be liable for indirect, incidental, or consequential loss where such loss was not reasonably foreseeable.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by Pakistani law.

23. Force Majeure

Seven Connection will not be responsible for failure or delay caused by circumstances beyond its reasonable control, including natural disasters, severe weather, strikes, courier disruption, telecommunications failure, government restrictions, civil disturbance, or supply-chain disruption.

24. Customer Complaints and Dispute Resolution

Customers are encouraged to contact Seven Connection first regarding problems with an order, product, delivery, return, refund, or service.

We will make reasonable efforts to investigate and resolve complaints fairly.

Customers retain all rights and remedies available under applicable Pakistani consumer protection laws.

25. Governing Law

These Terms & Conditions are governed by the applicable laws of the Islamic Republic of Pakistan and applicable provincial consumer protection laws.

Any dispute shall be subject to the jurisdiction of the courts or competent consumer forum having lawful jurisdiction.

26. Changes to These Terms

Seven Connection may update these Terms & Conditions from time to time.

The latest version published on our website will apply to future transactions from its effective date.

27. Contact Us

For questions regarding an order, product, cancellation, return, warranty, or these Terms & Conditions, please contact:

Seven Connection
Email: 
Phone/WhatsApp: 0333 0032444 
Business Address: FL4 First Floor Gulshan e Jamaal Karachi. 

Please include your order number when contacting us about an existing purchase.