Return & Refund Policy

Last Updated: 2026

At Seven Connection, we want customers to shop with confidence. This policy explains when a product may be cancelled, returned, replaced, or refunded.

Nothing in this policy limits any mandatory consumer rights available under applicable Pakistani law.

1. COD Advance Payment

For Cash on Delivery orders exceeding PKR 5,000, Seven Connection requires an advance payment equal to 25% of the total order value at the time the order is confirmed.

The balance will normally be payable upon delivery.

The 25% advance payment is refundable if an eligible order is cancelled, subject to deduction of delivery, courier, return-shipping, or other reasonable logistics charges actually incurred in connection with the order.

2. Order Cancellation Before Dispatch

Customers should contact Seven Connection as soon as possible if they wish to cancel an order.

Where an order is cancelled before dispatch:

  • The 25% COD advance will normally be refunded.

  • If no courier or delivery-related expense has been incurred, the advance will normally be refunded in full.

  • If Seven Connection has already incurred a legitimate courier, delivery, handling, or logistics expense specifically connected with the order, that amount may be deducted before the remaining advance is refunded.

3. Cancellation After Dispatch

If an order has already been dispatched and the customer subsequently:

  • Cancels the order;

  • Refuses to receive the parcel;

  • Rejects a correctly supplied order without a valid product issue; or

  • Fails to accept delivery after confirming the order,

the customer will be responsible for the reasonable delivery and return-delivery charges incurred by Seven Connection.

Where the customer has paid a 25% advance, these delivery-related charges may be deducted from the advance and the remaining amount will be refunded.

Where delivery and return-delivery charges exceed the advance amount, Seven Connection may request payment of the outstanding amount where permitted by applicable law.

This provision does not apply where the customer refuses delivery because Seven Connection has sent a materially incorrect product, the parcel is demonstrably damaged, or another valid consumer-protection remedy applies.

4. Standard 7-Day Return Request Period

You may request a return of an eligible product within 7 calendar days after delivery.

For a change-of-mind return, the product must generally:

  • Be unused;

  • Be in substantially the same condition in which it was received;

  • Include the original box and packaging;

  • Include all accessories, manuals, warranty cards, promotional items, and other contents;

  • Have its serial number, IMEI, and identifying labels intact; and

  • Not have been activated, registered, damaged, altered, or misused.

Approval is subject to inspection.

Please contact Seven Connection before returning any product.

5. Damaged, Incorrect or Missing Items

If you receive:

  • The wrong product;

  • A materially damaged product;

  • A product with missing major components; or

  • A product materially different from your confirmed order,

please contact Seven Connection preferably within 48 hours of delivery.

You may be asked to provide:

  • Your order number;

  • Photographs or video of the parcel;

  • Photographs or video of the product;

  • Courier packaging and shipping label;

  • Product serial number or IMEI; and

  • A description of the problem.

Reporting within 48 hours helps us investigate courier-related claims quickly and does not remove statutory rights that may apply after that period.

6. Defective Products

If a product is defective, please contact us as soon as reasonably possible.

Depending on the circumstances, applicable warranty, and applicable consumer law, available remedies may include:

  • Troubleshooting;

  • Repair;

  • Replacement;

  • Warranty processing; or

  • Refund.

Where necessary, the product may be inspected or tested before a remedy is approved.

7. Products That Cannot Normally Be Returned for Change of Mind

Unless defective, incorrectly supplied, or otherwise required by law, the following products are generally not eligible for change-of-mind returns after opening, activation, installation, registration, or use:

  • Activated mobile phones;

  • Activated or materially used laptops and computers;

  • Software and licence keys;

  • Digital products;

  • Activated subscriptions;

  • Opened earphones, earbuds, headsets, and similar hygiene-sensitive products;

  • Opened ink cartridges, toner, and consumables;

  • Customized or specially configured computers;

  • Special-order or specifically imported products;

  • Products damaged after delivery;

  • Products with missing or altered serial numbers; and

  • Products returned without essential components or accessories.

This exclusion does not apply where a customer has a legal right to a remedy for a defective or incorrectly supplied product.

8. Change-of-Mind Returns

For an approved change-of-mind return:

  • The customer is responsible for safely returning the product.

  • Original delivery charges may be non-refundable.

  • Return courier charges may be borne by the customer.

  • The product must pass inspection before a refund or exchange is finalized.

We recommend using a traceable courier service when returning high-value electronics.

9. Returns Caused by Our Error

Where a return is required because Seven Connection supplied the wrong product or a verified defective or damaged product was delivered, Seven Connection will arrange or reimburse reasonable return shipping where appropriate.

The customer will not be charged delivery or cancellation fees where the cancellation or return is caused by Seven Connection’s own fulfilment error, subject to applicable law.

10. Inspection of Returned Products

Returned products may be inspected to verify:

  • Serial number or IMEI;

  • Product condition;

  • Accessories;

  • Packaging;

  • Signs of physical or liquid damage;

  • Activation status;

  • Unauthorized modification or repair; and

  • The reported defect.

11. Refund Method

Approved refunds will normally be issued through the original payment method where practical.

For COD orders, refunds may be made by:

  • Bank transfer;

  • Approved digital payment method; or

  • Another method agreed with the customer.

Any legitimate delivery or return-delivery charge payable by the customer under this policy may be deducted from the refundable amount.

12. Refund Processing Time

After cancellation approval or receipt and inspection of an eligible returned product, Seven Connection aims to initiate the applicable refund within 7 business days.

Banks and payment providers may require additional time to credit the amount to the customer’s account.

13. Exchanges

Approved exchanges are subject to stock availability.

If the same product is unavailable, the customer may be offered:

  • An alternative product with the price difference adjusted;

  • Store credit, if accepted by the customer; or

  • A refund where applicable.

14. Manufacturer and Distributor Warranty

Some products are covered by manufacturer or distributor warranty.

After the initial return period, warranty claims may need to be processed through the relevant manufacturer, authorized service centre, distributor, or Seven Connection depending on the warranty supplied with the product.

Please retain your invoice and warranty documentation.

15. Warranty Exclusions

Unless otherwise covered by a manufacturer warranty or applicable law, warranty claims may be declined for damage caused by:

  • Drops or impact;

  • Cracked screens caused after delivery;

  • Liquid or moisture;

  • Fire or excessive heat;

  • Electrical surges or improper voltage;

  • Improper charging equipment;

  • Misuse or negligence;

  • Unauthorized repair or modification;

  • Removal or alteration of serial numbers;

  • Malware or unauthorized software modification;

  • Normal wear and tear; or

  • Damage occurring after delivery that is unrelated to an original defect.

16. Data on Returned Devices

Customers are responsible for backing up and removing personal data from laptops, mobile phones, computers, storage devices, and similar products before returning them wherever possible.

Customers should remove:

  • Passwords;

  • Screen locks;

  • Apple, Google, or Microsoft activation locks;

  • SIM cards;

  • Memory cards; and

  • Personal accounts.

17. How to Request a Cancellation or Return

Contact our customer support team and provide:

  1. Your name;

  2. Order number;

  3. Product name;

  4. Reason for cancellation or return;

  5. Description of any fault or damage; and

  6. Photographs or videos where relevant.

Please do not send a product to any address until Seven Connection has provided return instructions.

18. Return Address

Approved returns should be sent or delivered to the return location provided by our support team.

Seven Connection
Email: 
Phone/WhatsApp: 0333 0032444 
Business Address: FL4 First Floor Gulshan e Jamaal Karachi. 

19. Consumer Rights

This Return & Refund Policy provides Seven Connection’s commercial cancellation and returns procedure and does not exclude any rights or remedies consumers may have under applicable Pakistani federal or provincial consumer protection laws.

Where applicable law gives a customer a stronger mandatory remedy than this policy, the applicable legal requirement will prevail.